Digitization and Modernization of PDHelpdesk Ticketing System

Santa Barbara Public Defender's Office uses a homebuilt, Outlook-based IT ticketing system which receives and stores IT requests submitted by Public Defender staff. This system is functional but limited in its capabilities. It outgrew its original purpose and operating parameters. The system does not allow for advanced data analytics or workflow automation, and prohibits IT staff from obtaining a comprehensive understanding of the systems and practices used within the workspace. Phase one would be to build a dedicated ticketing system will provide the necessary issue monitoring and resolution tools to assist IT employees in executing their duties. Phase two of this project will focus on the digitization of existing and future administrative forms.

Team Lead: Nshan Kazaryan

Student Team
  • Christian Armendariz
  • Hoai Cao
  • Brandon Estrada
  • Gilbert Hopkins
  • Geovanny Huerta
  • Marie Karibyan
  • Nshan Kazaryan
  • Biruk Mengeste
  • Mark Perez
  • Kevin Trochez Grajeda
Project Sponsor
Santa Barbara Public Defender's Office
Project Liaisons
  • Deepak Budwani
Faculty Advisors
  • Chengyu Sun