Project Mirage
Project Description
Project Mirage introduces Anya, our AI-powered virtual assistant designed to simplify and streamline daily workflows within Microsoft Teams. Anya provides a unified, conversational interface that helps users access a wide range of tools and resources more efficiently, all from one centralized platform. Built on the foundation of two existing PowerApps, PDGo and PDHelpDesk, Anya brings everything together to reduce friction and improve the user experience. With simple commands, users can submit HelpDesk tickets, request time off, retrieve contact information, and access key links or organizational updates, all without leaving Teams. Instead of navigating between multiple platforms, users just type a request and Anya handles the rest. Anya allows users to submit HelpDesk tickets, request time off, retrieve contact information, quickly access specific links, fill in request-forms, and more. Anya delivers the right resources instantly, and can assist users using different languages.
This project was born out of challenges identified at the Santa Barbara Public Defender’s Office. While PDGo and PDHelpDesk were already valuable tools, switching between them and SharePoint often created confusion. Users were not always sure where to go or how to access what they needed, which slowed down productivity and affected the overall experience. Anya solves that by serving as a centralized platform within the Microsoft Teams that connects all the dots. It eliminates guesswork and makes it easy for users, whether attorneys, technicians, or support staff, to find what they need at a glance. No more hunting through multiple apps. Everything is intuitive, quick, and focused on helping users stay on task.
By leveraging AI, Anya enables seamless switching between tasks like ticketing, resource requests, and more, creating a smoother and more productive day for every user. The result is a faster, more intuitive workflow where everything you need is just a command away.
Name | Role |
Washika Afrozi | Presentation Lead |
David Alvarado | Component UX/UI Lead |
Serly Bonyadi | Documentation Lead |
Colby Dearing | Web Master/Architecture Support |
Alfredo Gonzalez | Team Lead |
Anita Hovsepian | Documentation Lead |
Gabriel Linecker | Customer Liaison |
Danny Melgarejo | Requirements Lead |
Evan Peraza | Software Lead |
Michael Salter | Demo Lead |
Robert Varela | Application Developer |
Category | Date/Time |
Weekly Team Meeting | Friday 9AM-10AM |
- Washika Afrozi
- David Alvarado
- Serly Bonyadi
- Colby Dearing
- Alfredo Gonzalez
- Anita Hovsepian
- Gabriel William Linecker
- Danny Melgarejo
- Evan Peraza
- Michael Salter
- Robert Varela