Box.com English Transcription Tool

Deepak Budwani, Chief Financial and Administrative Officer, will serve as Project Sponsor on behalf of the Office of the Public Defender, Santa Barbara County. Luis Ramirez and AJ Voisan will serve as co-Project Managers and primary project contacts. Angie Stokke, Sarah Rothschild, and Jalena Jones will serve as additional project team members and subject matter experts.

Description

Currently, the Public Defender’s office has a content management system called eDefender, parent company Journal Technologies. The Department has transitioned to a fully paperless case management system. As the transition from paper to paperless continues, we’ve migrated all files to the cloud with Box.com. Box.com is a cloud content management tool that allows the Public Defender to be compliant with CJIS/HIPAA requirements, have available storage to store all files digitally, have a collaborative platform, workflow automation, build API’s to eDefender and allow governance.

Overall, we have roughly 100 terabytes of data that has been migrated to the cloud as we’ve handled the digital tsunami. The tsunami has grown as of April 2023 to approximately 5-6 terabytes of electronically stored information (ESI) a month and continues to grow. The files are made up of a variety of file formats and media players. The monthly ingestion of ESI is larger than the entire yearly consumption was three years ago.

The Public Defender is leveraging Box.com to build the necessary infrastructure and support our network needs. One of the applications within Box.com we are planning to leverage is the Box Skills framework, which allows easy integration with third-party machine-learning technologies. Using this framework, we can integrate with AWS and Microsoft Video Indexer to build an automated workflow that utilizes facial recognition and transcription (similar to LA County Public Defender project). In the previous term, the automation and integration were created for English content that was fed into the Box.com web interface. Once files are uploaded, they are transcribed/facial recognition/keyword searched and placed back in Box Skills templates. An additional transcript document is also created and uploaded to the original file’s folder. The goal for this term is to improve the transcription accuracy, the transcription marking and correction abilities, implement security for production deployment, and restructuring for anticipated multi-language support and translation.