ACUA - Animal Care front-desk ticketing system V2.0
The Animal Care & Control Department in LA county is in great need to improve their existing infrastructure to facilitate serving customers. Customers have to wait in long lines to get service, especially during peak time. Based on the platform developed by previous CS senior design team developed, the current team will continue to work on the project. More functionalities will be incorporated into the system and to make the system more flexible and more reliable. Some of the limitations of existing solutions such as the DMV ticketing system, only serve to assign a ticket number to a window number. Assigning tickets to window numbers helps expedite the long lines but, we believe our team can deliver an even quicker ticketing system and design a stress-free experience.
Our team is developing a ticketing system that takes the customer’s needs and experience into consideration. The main goal is to design and develop a way to create detailed tickets with only a few simple selections from a tablet that will serve as a kiosk. Our solution involves developing a mobile app for creating tickets to serve customers and a web app for the care center clerks to serve the created tickets. One main benefit in having our mobile app serve as a kiosk is the ability to help more customers when all the clerks are busy. The mobile app will display frequently asked questions and other general information. This will help with the number of customers unnecessarily waiting in line only to ask a simple question. For example, the mobile app will display their most popular question, “Can I visit the kennels?” and the app will make it very clear that one is free to visit the kennels and does not need permission. Our tickets contain important information that will be useful for the clerk when assisting a customer. This should help expedite the line wait time and help deliver context more clearly to the clerks.
The focus on this project was to accommodate to as many users as possible. We designed and created our app to be easy to use. The key was to keep it simple while taking into consideration the customer’s experience interacting with our platform. The project is still being tested but our team is seeing constantly trying to improve the platform. In the meantime, our project test results have been mostly positive and are moving closer to having our platform in production.
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Name
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Email
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Project Lead
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Matthew Segovia
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segoviamatt2012@gmail.com
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QA Lead / Mobile Lead
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Ryan Dunning
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ryandunning57@gmail.com
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Web Master
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Hung Luu
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hungluu2024@gmail.com
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Mobile Developer
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Joshua Tran
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jtran1525@gmail.com
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Web Developer
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Jacky Gnong
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jackygnongfms@gmail.com
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Liaison Meeting: Wednesday 4:00 pm - 5:00 pm
Team Meetings:
Wednesday 5:00 pm - 8:00 pm (Table 4 Dark blue)
Friday 1:45 pm - 3:45 pm (Library)
Student Team
- Ryan Dunning
- Jacky Gnong
- Hung Luu
- Matthew Segovia
- Joshua Tran